Upon receiving your Spa treatment
Our spa environment is the home of relaxation and harmony. In order to ensure a tranquil atmosphere we kindly request that spa guests refrain from using mobile phones and speak in a gentle voice. Please, arrive at least 30 minutes before your scheduled appointment to ensure the comfortable check in. Thank you for your understanding!
As a client of Mandala Day Spa you are invited to enjoy all our Spa facilities as long as you like before or after your treatment. By purchasing one of the Spa packages, the entrance fee and all spa facilities are free of charge. You are also welcome as our guest for 2 hours without booking: 5500.- HUF (from Monday to Thursday) or 7500.- HUF (from Friday to Sunday) for jacuzzi, sauna, teahouse, changing room. We would like to note that Mandala Day Spa is not responsible for lost property. You can use our safe at Reception. You are also advised to check the treatment room immediatly after your treatment and your robe pockets while dressing for all personal property.
You can reserve and confirm your Mandala appointment via phone or e-mail. For booking you have to provide your phone number for contacting in any case regarding your booking. All appointments are confirmed the day before treatment. Please, return our confirmation call or text massage to guarantee your appointment. Please, consider the fact that all the appointment will be cancelled without confirmation. We require at least 24 hours notice to cancel one or two hour appointments, 48 hours for spa packages and 72 hours for groups. We appreciate your cooperation and understanding.
In case of group booking (from 3 people) or over 30.000.- HUF we would ask to settle 50 % deposit either by bank transfer, credit card via phone or personal at the reception at least 48 hours before the booking by credit card (Visa, MasterCard) or cash. For further information regarding the bank account details our reception is kindly at your disposal.
We understand that sometimes you may need to change your schedule. Because your spa appointments are reserved especially for you, we kindly ask that you give us a minimum of twelve hours notice so someone else may visit us.
In case of cancellation
within 24 hours of booking with voucher or deposit we charge 50 % of the voucher or the deposit amount.
within 12 hours of your booking we will charge 100% of your voucher or deposit amount.
Gift voucher policy
You can buy any of our treatments as a gift. Each gift voucher is valid for a maximum of 12 months from the date of issue unless otherwise stated. A voucher will be deemed to be invalid if it is out of date (the validity date is clearly stated on the voucher). If the customer or recipient is unable to utilise the voucher before the expiry date then, the customer should send a request to the firstname.lastname@example.org.
If you are still inside the expiry date, it can be extended for 1 more week in amount of 50%.
If the activity in respect of which the voucher is to be redeemed has increased in price, the customer will also need to pay the difference in price. All vouchers are redeemed and experiences booked and taken before the expiry date on the voucher. For booking, please make a reservation via phone or email. We are not able to give you back the money according to the 151/2003. (IX. 22.) Gov. regulation, but all the cards are transferable to an other person and all the treatments can be changed to any other treatment within the same price. If you wish to have a more expensive treatment, you only need to pay the price difference.
WE RESERVE THE RIGHT TO CHANGE THE PRICES!
Accidents and injuries
The Mandala Day Spa shall not be liable for any accidents and injuries suffered by members or guests.
Every time you visit our Spa please provide us with your health conditions, allergies, injuries that could affect your spa experience. Please, notify us if you are pregnant, or if you have any concerns regarding your health or body. Please, consider in case of any kind of extant health problem you can apply for treatments that are recommended by the Reception. We recommend that alcohol not be consumed before, during or immediately after your spa treatments.
You will be supplied with a locker but it is recommended that valuables are not brought with you, as all jewellery needs to be removed prior to spa treatments. No responsibility will be taken by the spa for any loss of valuables.
The privacy and security of your personal information is very important to us. We do not share your personal information with nobody. We value your trust very highly, and we strive to protect the confidentiality and appropriate use of any personal information you provide to us.
If there are questions or concerns regarding this statement, we ask that you first contact:
Mandala Day Spa
1133, Budapest, Ipoly utca 8.
Phone: +36 1 491 0078
What Personal Information We Collect
We collect personal information that you choose to provide voluntarily when using our web sites and mobile applications. You can use our site without creating an account, but you will need to create an account if you want to take advantage of certain features, such as "Member Club," "Subscribe for newsletter" and other personalized features. We may also ask for personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.
Following a visit in our spa, your spa stay information is collected and stored by our administration supervisor, and subsequently transferred to a centralized database. This facilitates aggregated trend analysis used for spa management purposes such as planning treatments, evaluating spa amenities, guest preferences, and advertisement planning. In addition, your business with us is valued and we may use the record of your visit to send you via email, communications such as guest surveys or promotional offers and benefits. For Customers who do not reside in Hungary, and who have not chosen to subsrice for our newsletter or Member Club, we may contact you regarding your satisfaction with your spa visit, but will not send you any sales promotional communications or special offers unless you have consented to receive such communications.
Our web sites do not intentionally solicit or collect personal information about children under the age of 13. If you are under 13 and would like to use our web site, please ask a parent or guardian for assistance.
Where Do We Collect Your Personal Information?
When you place a treatment, reservation, we request your name, email address, mailing address, phone number, and in case your if the value of the reserved treatment is more than 40.000 HUF we request a transfer of 50% of the amount. We use this information to process and fulfill your reservation.
How We Use Your Personal Information
Information we collect on our web sites and mobile applications may be used to enhance your experience in the following ways:
Confirm your treatment reservations
Request your evaluation of a visit via a satisfaction survey
Send you emails that relate to a spa visit
Respond to your customer-service inquiries or requests
Communicate special offers and featured items to you, if you choose to receive such notices
Customize your experience on our web sites
When and With Whom We Share Your Personal Information
We do not share your personal information with any other third parties unless we have your permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law or to protect the safety of spa guests, employees, the public or Mandala Day Spa’s property. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order or legal process served on our business entity. We may share aggregated demographic and statistical information in the course of our business with certain third parties. This sharing does not include any personal information that can identify any individual person.
Links to Other Sites
Please note that our site links to other sites and that the privacy policies of these sites may differ from ours. We advise you to check the privacy policies of other Web sites before disclosing any personal information. In any event, please note that these sites do not share your personal information with us.
How can I decide what communications I will receive?
Guest Satisfaction Surveys
We strive to maintain and continually improve the quality of our brand. Customer comments and feedback are valued and used as a quality tool. As part of the spa experience, we engage a third party to randomly survey guests and request an evaluation of the spa property and service. These surveys are sent via email. If you have a preference for either email or postal mail or if you do not wish to be contacted for satisfaction surveys, please advise the spa either at arrival or during your visit. You may also contact the reception of the spa.
If you choose to receive periodic communications from us, we may from time to time send you email messages describing new promotions and special offers. You can choose to stop receiving these emails at any time. If you are a member in out Member Club, we value your patronage and will send you special offers and promotions. If you do not wish to receive these offers, you may discontinue at any time by using the "Unsubscribe" feature included on each email message.
Email communications that we use are described in more detail as follows:
Membership Transactions: We may send you email confirmations of any member transactions that you conduct (redemption, promotion registration, points deposit). These confirmations will only be sent if a transaction is conducted.
Reservation/Visit Related Interactions: We may send you a reservation confirmation email or give you a phone call to confirm any reservation you make via phone or email. A similar confirmation may be sent if you modify or cancel a reservation. These confirmations will only be sent if a transaction is conducted.
Pre-Arrival Communications: We may use your email address used for your reservation to provide a reservation summary with hotel and local area information a few days prior to that particular stay.
Post-Visit Communications: We may use your email address used for a treatment reservation to thank you for that particular visit or to request your feedback on your visit.
Operational Notices: Email addresses may also be used to respond to your customer service inquiries and to answer any other questions you may have about our site. We may also need to send emails to inform you of any changes to our site that might affect your personal information or to notify you "of problems with your reservation.